Refund & cancellation policy

Every account starts on the free tier so you can upload a clip and export a finished video before spending anything. We recommend testing your workflow on the free plan first so you know what a paid plan adds before you buy it.

Once a payment is made - for a monthly or yearly subscription, a one-video or five-video edit pack, or any other top-up - it is final and non-refundable. This includes the first charge and all renewals. No partial, pro-rata or goodwill refunds are offered for unused time, unused edit credits, or change of mind.

• Zupum is a digital service delivered instantly - the moment you pay, your plan and edit credits are active and usable.
• AI processing (B-roll generation, captions, colour grading and rendering) consumes real compute cost on our side the moment an edit runs.
• You can try the full workflow free before buying, so you know the output quality before paying.

Initiating a chargeback or payment dispute for a valid charge is a breach of these terms. If a chargeback is raised we may suspend the account and recover the disputed amount plus any related costs. If you believe a charge was made in error, contact us before raising a dispute and we will investigate.

If a paid feature is unavailable for an extended period because of a fault on our side, contact hi@zupum.com and we will work to restore it. We do not offer refunds for service interruptions, but we may extend your access or add edit credits at our discretion where a significant outage has occurred.

Cancel from your account settings or email hi@zupum.com. Cancellation stops all future charges immediately. You keep access and your remaining edit credits until the end of the period you have already paid for; after that the plan lapses and no further payment is taken.

For any billing questions, email hi@zupum.com from your registered address. We respond within 3 business days.