Contact us

We are a small team and we answer our own inbox. Pick the desk that fits and you will hear back from a human.

Product support

info@kplapp.com

Uploads, exports, captions, B-roll and anything that misbehaves.

Billing & refunds

billing@zupum.com

Plan changes, invoices, cancellations and refund requests.

Privacy & legal

privacy@zupum.com

Data access, deletion requests and legal notices.

Partnerships

hello@zupum.com

Agencies, creator programmes and press.

Response times

Monday to Friday, 10:00-19:00 IST. Support replies land within 1 business day; billing and privacy requests within 3 business days.

Registered office

AppKPL Edtech India Private Limited, Bengaluru, Karnataka, India.

Need the full registered address or GSTIN for an invoice? Email billing@zupum.com and we will send it across.

Before you write in

Most export questions are answered on the landing page FAQ. If your export stalled, tell us your browser, the clip length and roughly where it stopped - that usually gets it solved in one reply.